FAQ
1. About us
Who is Classic Fine Foods?
Classic Fine Foods is the leading food service operator in vietnam since the company opened its subsidiary there in 2005.
Classic Fine Foods is the preferred supplier of the most famous hotels and restaurants in Vietnam.
Today, Classic Fine Foods allows to place order by platform the ingredients and unique gourmet products used by the most demanding chefs around the world.
What about the products?
Our product range includes premium meat, seafood, dairy, pastries, grocery, beverages and delicatessen products. We work with some of the most prestigious brands in the Food & Beverage industry : Rougie, Kaviari, Cadoret, Les Freres Marchand, Valrhona, Dammann Freres, San Pellegrino & Acqua Panna…
2. ORDER
Where is Classic Fine Foods available?
Classic Fine Foods is able to deliver whole Vietnam.
How to place an order ?
You can order following the below process :
- Go to the website
- Register (user name and password) or sign in
- Choose your products and place your order. Note : All orders are subject to availability of the goods. The inclusion of any product on our site does not imply, warrant or guarantee that the product will be available by the time it is purchased.
- Choose the location for delivery
- Choose the payment method and proceed with the payment
- You will receive a confirmation email
- The delivery will arrive at your door within 24 hours.
3. Deliveries
How it will be delivered ?
Once you’ve placed your order, it’s sent directly to our logistic platform. Once it’s prepared and ready to ship, our delivery team will pick up your order and deliver to your home. Classic Fine Foods operates deliveries in whole Vietnam.
When do you deliver ?
From the reception of the order, the delivery usually takes up 4 to 5 working hours
Our operating hours are
- From Monday to Friday : 9am - 5pm
- Saturday: 9am to 3pm
- We are closed on Sunday
Our next day delivery service is available from Monday-Friday with a delivery cut of time at 11am
For a Monday morning delivery, all orders will need to be placed by 11am on the Friday before.
If your order is placed after 11am, we will do our best to have it delivered to you on Monday.
Can I place orders in advance?
Yes! You can schedule your orders in advance and choose the delivery time slot when placing your order online
Contact-less delivery : What happens if no one is home ?
If our driver arrives and there is no one home, we will call your contact number. If there is no response or you are not at home, your delivery will be left in a safe place outside. We cannot arrange redelivery.
How is packaged my order ?
We are certified ISO 22000:2018.
Our packagings are certified food grade which means they fully respect the food safety standards.
We strictly follow the cold chain requirements under ISO22000 standards.
Our frozen products are packed with carbonic ice to ensure the goods are maintained at the right temperature, upon delivery to your door.
Our chilled products are packed with gel ice following the same safety process.
Can I collect my order ?
Yes, you can pick up your order directly at our warehouse.
How does it work for Click & Collect ?
You can pick up your order at our warehouse during our operating hours :
- From Monday to Friday: 9am - 5pm
- Saturday: 9am to 3pm
- We are closed on Sunday
How do I contact the Customer Service ?
Customer service is available from Monday to Friday: 8am to 5.30pm Saturday: 8am to 3pm (Except lunch time 12pm to 1.30pm)
For Ho Chi Minh City, please contact us :
- By email : customerservice@classicfinefoods.com.vn
- By phone : 0909 808 367
For Hanoi, please contact us
- By email : hanoisales@classicfinefoods.com.vn
- By phone : 0909 606 820
For Da Nang, please contact us :
- By email : danangsales@classicfinefoods.com.vn
- By phone : 0935 543 699.
For Phu Quoc, please contact us :
- By email : phuquoc.deli@classicfinefoods.com.vn
- By phone : 0983 400 065.
4. Payments & Refunds
How do I pay ?
We accept cash on deliver or bank transfer.
I have an issue with my order
If products from your order are missing upon the delivery you have two possibilities :
1. By filling the form on the page "contact" on our website Contact us (classicfinefoods-vn.com).
Our Customer Service Team will come back to you as soon as possible.
2. You can also contact us by email or by phone as below :
For Ho Chi Minh City, please contact us :
- By email : customerservice@classicfinefoods.com.vn
- By phone : 0909 808 367
For Hanoi, please contact us
- By email : hanoisales@classicfinefoods.com.vn
- By phone : 0909 606 820
For Da Nang, please contact us :
- By email : danangsales@classicfinefoods.com.vn
- By phone : 0935 543 699.
For Phu Quoc, please contact us :
- By email : phuquoc.deli@classicfinefoods.com.vn
- By phone : 0983 400 065.
Return and Refund policy : how does it work ?
We offer a refund if an item in your order is damaged or out of date on arrival. Please refer to the "Return Policy" for more details
Please contact our Customer Service Team by filling the form on the page "contact" on our website Contact us (classicfinefoods-vn.com).
We ask you please to explain the issue encountered and to provide pictures of damaged goods or out of date products.
Our Customer Service Team will come back to you as soon as possible.
Please note that any claim should be notified to our customer service within 24 hours after delivery.
5. Prices
Prices of our products are subject to changes without prior notice.
Although we endeavor to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be miss-prices. If an error relates to the products for which you have placed an order, we will notify you at the email address or the telephone number that have been provided at the registration and ask whether you would like to confirm the order at the correct price or to cancel it.
